Automatic Door Maintenance & Servicing

Experience

Our engineers have years of experience installing doors so you can feel confident in our hands.

Equipment

Our vans are well stocked with tools and parts meaning we can usually repair your door on the same day.

Safety

Safety is on the forefront of our mind for our engineers.

Maintenance is an important part of any commercial door system for both safety of the users and prolonging the life of the door asset

Reactive Callouts
Automatic door servicing

Automatic Door Service & Maintenance

Why choose our maintenance?

Proper maintenance is essential for keeping automatic doors safe, compliant, and operational. Planned Preventative Maintenance (PPM) not only extends the life of your door systems but also ensures compliance with BS EN 16005.

Our qualified engineers provide scheduled servicing for sliding, swing, and folding doors across commercial, retail, and healthcare environments.

When the time does arrive and a door breakdown happens,  J Manny customers have peace of mind that we are only a call or email away with a 24/7 emergency callout system covering the south of Wales and the south west of England.

Click below to see the different options for your building.

your choices

Your Maintenance Options

If your automatic door or commercial door breaks down, please give us a call. We have someone that can help 24/7.

Preventative maintenance is important to keep your equipment in top shape and reduce the likelihood of breaking down. 

j manny

Door Specialists

Not sure on the door you need? Contact our team today and we’ll endeavour to assist you.

24/7 Callout

Our team are on call 24 hours a day, 7 days a week. If you have a problem, please give us a call for assistance.

Qualified

Competencies in BS7036:0, BS EN16005, TS 011:2019 & TS 012:2019 allow us to assess, report and upgrade any unsafe asset within short timescales.

Repairs

Our engineer's carry most parts that are required to carry same day repairs, thus eliminating a cost to return to site.

specifications

Technical & Operational Overview

Why Maintenance Matters

Automatic doors operate thousands of times each year. Without maintenance, small issues, such as worn sensors or misaligned tracks, can lead to costly downtime, safety hazards, and even non-compliance. Regular inspections identify faults early and maintain peak performance.

Key benefits include:

  • Compliance assurance: Meets BS EN 16005 safety standards.
  • Reduced downtime: Prevent breakdowns before they occur.
  • Improved safety: Ensures sensors and controls are working correctly.
  • Extended lifespan: Regular servicing reduces component wear.
  • Lower long-term costs: Planned maintenance is cheaper than emergency repairs.

Every maintenance visit follows a detailed inspection and testing procedure, including:

  1. Visual inspection of frames, tracks, and covers for wear or damage.
  2. Electrical testing of operators, sensors, and control units.
  3. Force and speed calibration for compliance with BS EN 16005 limits.
  4. Lubrication of mechanical parts and door rollers.
  5. Safety signage verification and replacement if required.
  6. Risk assessment review and compliance documentation update.

All results are recorded in a digital maintenance log, accessible for audit or insurance purposes.

The correct maintenance frequency depends on door usage and environment:

  • High-traffic sites (retail, hospitals): Service every 6 months.
  • Moderate use (schools, offices): Annual servicing.
  • Low-traffic or restricted use: Every 12–18 months with periodic checks.

We offer flexible contracts to match your operational needs and budget.

Our PPM agreements provide peace of mind with guaranteed response times and fixed annual costs. Benefits include:

  • Priority response to breakdowns.
  • Discounted parts and labour rates.
  • Full service records and compliance certification.
  • Optional 24/7 reactive callout coverage.

You’ll always know when the next service is due, with reminders and compliance reports issued automatically.

When unexpected failures occur, our Reactive Callout Door Repair team provides 24/7 coverage across Wales and South West England. Engineers carry common spares to complete most repairs on the first visit. All callouts include a safety inspection before the door is returned to service.

Maintenance is more than convenience, it’s a legal requirement. BS EN 16005 mandates regular inspection and documentation of powered pedestrian doors. Our engineers are certified to perform these checks, ensuring your system remains fully compliant and safe for public use. Find out more about BS EN 16005.

  1. Booking & Scheduling: Arrange a one-off or contracted visit.
  2. Engineer Attendance: Comprehensive inspection and testing.
  3. Compliance Certification: Issued on completion.
  4. Digital Recordkeeping: Stored securely for audits.
  5. Follow-up Recommendations: Proactive advice to maintain uptime.
  • Retail & Shopping Centres: Continuous operation during trading hours.
  • Hospitals & Clinics: Critical for hygiene and emergency access.
  • Schools & Universities: Safe and compliant access for students and staff.
  • Public Buildings & Councils: Accessibility for all visitors.
Commercial Door Callout

your most common questions

Frequently Asked Questions

Automatic doors should be serviced every 6–12 months, depending on site conditions and how frequently the doors are used.

To maintain safety compliance, automatic doors must be assessed at least every 12 months. At J Manny, we go further, our engineers inspect and test each door to the required safety standards during every 6-monthly maintenance visit to ensure ongoing reliability and compliance.

An engineer checks all components for wear, tests sensors, and verifies BS EN 16005 compliance.

Yes, regular inspections reduce emergency callouts by identifying worn or faulty parts early.

Yes, powered doors must be inspected regularly under BS EN 16005 and workplace safety regulations.

No, your engineer needs to have passed an association test on the knowledge of the BS EN16005 & BS7036:0. Please insist on seeing their authorised engineer’s card.

The two standards that we use to assess and test your automatic door systems are BS EN 16005 & BS7036:0.

BS EN 16005 is the European standard that is the code of practice for safety in use of automatic doors for pedestrian use. All pedestrian automatic doors installed since April 2013 should comply with the BS EN 16005.

Thank Your For Your Interest

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Commercial Door Callout Wales